Customer Success Manager - onboarding (Dallas, TX)

Amberfield Glen Banking Services is a community-focused bank in Dallas serving households and small businesses, and we need a Customer Success Manager to lead our onboarding. You would join a large organisation of about 347 people based in Dallas. What you will do • Coordinate with support, billing and operations on fraud alerts issues. • Look after a portfolio of customer accounts from setup through renewal. • Record feedback and help shape what we improve next. • Prepare simple reviews showing what the customer gets from us. • Check in regularly, listen for problems and fix them quickly. What we are looking for • Two or more years in customer success, account management or service. • Comfort with a CRM and simple reports. • Excellent communication and follow-through. Nice to have • Ability to explain technical topics simply. • Experience with account openings. Working arrangement • Part-time, about 28 hours a week, spread across three days. • On site in Dallas. • We will tell you what to expect at each step of the hiring process.