Customer Success Manager - onboarding (Columbus, OH)

Westbrook Beacon Markets is looking for a Customer Success Manager. The job centres on onboarding for promotions, and it would suit someone who likes steady, practical work. We are friendly and busy, especially on weekends. What you will do • Coordinate with support, billing and operations on promotions issues. • Prepare simple reviews showing what the customer gets from us. • Look after a portfolio of customer accounts from setup through renewal. • Check in regularly, listen for problems and fix them quickly. • Record feedback and help shape what we improve next. What we are looking for • Two or more years in customer success, account management or service. • Comfort with a CRM and simple reports. • Excellent communication and follow-through. Nice to have • Ability to explain technical topics simply. • Experience with pricing. Working arrangement • Part-time, about 24 hours a week, mornings. • On site in Columbus, with some flexibility after the first few months. • We reply to every applicant.