Customer Success Manager - onboarding (Colorado Springs, CO)

Westbrook Ashton Banking Services Group is looking for a Customer Success Manager. The job centres on onboarding for card disputes, and it would suit someone who likes steady, practical work. You would work closely with colleagues in operations, support and management. What you will do • Coordinate with support, billing and operations on card disputes issues. • Prepare simple reviews showing what the customer gets from us. • Look after a portfolio of customer accounts from setup through renewal. • Check in regularly, listen for problems and fix them quickly. • Record feedback and help shape what we improve next. What we are looking for • Comfort with a CRM and simple reports. • Excellent communication and follow-through. • Two or more years in customer success, account management or service. Nice to have • Ability to explain technical topics simply. • Experience with deposit accounts. Working arrangement • Part-time, about 16 hours a week, afternoons. • On site in Colorado Springs, with some flexibility after the first few months. • We reply to every applicant.