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Customer Success Manager - onboarding (Cincinnati, OH)

Amberfield Fox Insurance · Cincinnati, OH · full time

Amberfield Fox Insurance sells home, auto and small-business insurance in Cincinnati, and we need a Customer Success Manager to lead our onboarding. We care about how people feel on the worst day of their year. What you will do • Record feedback and help shape what we improve next. • Look after a portfolio of customer accounts from setup through renewal. • Check in regularly, listen for problems and fix them quickly. • Prepare simple reviews showing what the customer gets from us. • Coordinate with support, billing and operations on claims issues. What we are looking for • Comfort with a CRM and simple reports. • Two or more years in customer success, account management or service. • Excellent communication and follow-through. Nice to have • Ability to explain technical topics simply. • Experience with underwriting files. Working arrangement • Full-time, Monday to Friday. • On site in Cincinnati. • Applications are reviewed on a rolling basis.

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