Customer Success Manager - onboarding (Chicago, IL)

We are growing our team at Fernwood Clear Telecom and adding a Customer Success Manager whose main responsibility will be onboarding. We keep people connected and take outages personally. What you will do • Check in regularly, listen for problems and fix them quickly. • Record feedback and help shape what we improve next. • Prepare simple reviews showing what the customer gets from us. • Coordinate with support, billing and operations on field visits issues. • Look after a portfolio of customer accounts from setup through renewal. What we are looking for • Two or more years in customer success, account management or service. • Comfort with a CRM and simple reports. • Excellent communication and follow-through. Nice to have • Experience with customer tickets. • Ability to explain technical topics simply. Working arrangement • Full-time, Monday to Friday. • On site in Chicago, with some flexibility after the first few months. • We will tell you what to expect at each step of the hiring process.