Customer Success Manager - onboarding (Chicago, IL)

Cedar Bridge Telecom is looking for a Customer Success Manager. The job centres on onboarding for network equipment, and it would suit someone who likes steady, practical work. We invest in training. What you will do • Coordinate with support, billing and operations on network equipment issues. • Check in regularly, listen for problems and fix them quickly. • Look after a portfolio of customer accounts from setup through renewal. • Prepare simple reviews showing what the customer gets from us. • Record feedback and help shape what we improve next. What we are looking for • Comfort with a CRM and simple reports. • Excellent communication and follow-through. • Two or more years in customer success, account management or service. Nice to have • Ability to explain technical topics simply. • Experience with service installations. Working arrangement • Full-time, on a regular day shift. • On site in Chicago. • Applications are reviewed on a rolling basis.