Customer Success Manager - onboarding (Charleston, SC)

Harborlight Bright Financial is looking for a Customer Success Manager. The job centres on onboarding for payment disputes, and it would suit someone who likes steady, practical work. You would work closely with colleagues in operations, support and management. What you will do • Coordinate with support, billing and operations on payment disputes issues. • Prepare simple reviews showing what the customer gets from us. • Record feedback and help shape what we improve next. • Look after a portfolio of customer accounts from setup through renewal. • Check in regularly, listen for problems and fix them quickly. What we are looking for • Two or more years in customer success, account management or service. • Excellent communication and follow-through. • Comfort with a CRM and simple reports. Nice to have • Ability to explain technical topics simply. • Experience with regulatory reports. Working arrangement • Part-time, about 16 hours a week, spread across three days. • On site in Charleston. • Applications are reviewed on a rolling basis.