Customer Success Manager - onboarding (Buffalo, NY)

Clearpath Quill Telecom provides broadband and phone service around Buffalo. We are hiring a Customer Success Manager to take on onboarding. You would join a large organisation of about 916 people based in Buffalo. What you will do • Check in regularly, listen for problems and fix them quickly. • Coordinate with support, billing and operations on billing accounts issues. • Look after a portfolio of customer accounts from setup through renewal. • Prepare simple reviews showing what the customer gets from us. • Record feedback and help shape what we improve next. What we are looking for • Excellent communication and follow-through. • Two or more years in customer success, account management or service. • Comfort with a CRM and simple reports. Nice to have • Ability to explain technical topics simply. • Experience with network equipment. Working arrangement • Contract for three months, with the possibility of becoming permanent. • On site in Buffalo. • Applications are reviewed on a rolling basis.