Customer Success Manager - onboarding (Boston, MA)

Summit Bright Markets is a Boston retailer with stores, a distribution centre and online ordering. We are hiring a Customer Success Manager to take on onboarding. You would work closely with colleagues in operations, support and management. What you will do • Look after a portfolio of customer accounts from setup through renewal. • Prepare simple reviews showing what the customer gets from us. • Record feedback and help shape what we improve next. • Coordinate with support, billing and operations on online orders issues. • Check in regularly, listen for problems and fix them quickly. What we are looking for • Comfort with a CRM and simple reports. • Excellent communication and follow-through. • Two or more years in customer success, account management or service. Nice to have • Experience with promotions. • Ability to explain technical topics simply. Working arrangement • Part-time, about 28 hours a week, afternoons. • On site in Boston. • We reply to every applicant.