Customer Success Manager - onboarding (Boston, MA)

We are growing our team at Redstone Ridge Insurance and adding a Customer Success Manager whose main responsibility will be onboarding. You would join a small organisation of about 187 people based in Boston. What you will do • Prepare simple reviews showing what the customer gets from us. • Look after a portfolio of customer accounts from setup through renewal. • Coordinate with support, billing and operations on claims issues. • Record feedback and help shape what we improve next. • Check in regularly, listen for problems and fix them quickly. What we are looking for • Two or more years in customer success, account management or service. • Excellent communication and follow-through. • Comfort with a CRM and simple reports. Nice to have • Experience with catastrophe response. • Ability to explain technical topics simply. Working arrangement • Contract for nine months, with the possibility of becoming permanent. • On site in Boston, with some flexibility after the first few months. • We will tell you what to expect at each step of the hiring process.