Customer Success Manager - onboarding (Boise, ID)

We are growing our team at Westbrook Beacon Staffing and adding a Customer Success Manager whose main responsibility will be onboarding. We are in the people business and act like it. What you will do • Prepare simple reviews showing what the customer gets from us. • Record feedback and help shape what we improve next. • Coordinate with support, billing and operations on onboarding issues. • Check in regularly, listen for problems and fix them quickly. • Look after a portfolio of customer accounts from setup through renewal. What we are looking for • Excellent communication and follow-through. • Comfort with a CRM and simple reports. • Two or more years in customer success, account management or service. Nice to have • Experience with client orders. • Ability to explain technical topics simply. Working arrangement • Contract for three months, with clear deliverables from the first week. • On site in Boise, with some flexibility after the first few months. • Applications are reviewed on a rolling basis.