Customer Success Manager - onboarding (Birmingham, AL)

Cedar Umber Energy is looking for a Customer Success Manager. The job centres on onboarding for service connections, and it would suit someone who likes steady, practical work. We work closely with regulators and communities. What you will do • Record feedback and help shape what we improve next. • Check in regularly, listen for problems and fix them quickly. • Prepare simple reviews showing what the customer gets from us. • Look after a portfolio of customer accounts from setup through renewal. • Coordinate with support, billing and operations on service connections issues. What we are looking for • Excellent communication and follow-through. • Two or more years in customer success, account management or service. • Comfort with a CRM and simple reports. Nice to have • Ability to explain technical topics simply. • Experience with outage response. Working arrangement • Contract for twelve months, with clear deliverables from the first week. • On site in Birmingham. • We reply to every applicant.