Customer Success Manager - onboarding (Baltimore, MD)

We are growing our team at Lumen Keystone Energy Partners and adding a Customer Success Manager whose main responsibility will be onboarding. You would join a large organisation of more than 1,000 people based in Baltimore. What you will do • Prepare simple reviews showing what the customer gets from us. • Look after a portfolio of customer accounts from setup through renewal. • Check in regularly, listen for problems and fix them quickly. • Coordinate with support, billing and operations on hardship programmes issues. • Record feedback and help shape what we improve next. What we are looking for • Excellent communication and follow-through. • Two or more years in customer success, account management or service. • Comfort with a CRM and simple reports. Nice to have • Ability to explain technical topics simply. • Experience with usage data. Working arrangement • Contract for nine months, with the possibility of becoming permanent. • On site in Baltimore. • We reply to every applicant.