Customer Success Manager - onboarding (Baltimore, MD)

Summit Juniper Banking Services is looking for a Customer Success Manager. The job centres on onboarding for account openings, and it would suit someone who likes steady, practical work. You would work closely with colleagues in operations, support and management. What you will do • Prepare simple reviews showing what the customer gets from us. • Look after a portfolio of customer accounts from setup through renewal. • Check in regularly, listen for problems and fix them quickly. • Coordinate with support, billing and operations on account openings issues. • Record feedback and help shape what we improve next. What we are looking for • Excellent communication and follow-through. • Two or more years in customer success, account management or service. • Comfort with a CRM and simple reports. Nice to have • Experience with card disputes. • Ability to explain technical topics simply. Working arrangement • Contract for six months, with clear deliverables from the first week. • On site in Baltimore. • We reply to every applicant.