Customer Success Manager - onboarding (Austin, TX)

We are growing our team at Lumen Sable Markets and adding a Customer Success Manager whose main responsibility will be onboarding. You would work closely with colleagues in operations, support and management. What you will do • Look after a portfolio of customer accounts from setup through renewal. • Record feedback and help shape what we improve next. • Check in regularly, listen for problems and fix them quickly. • Coordinate with support, billing and operations on online orders issues. • Prepare simple reviews showing what the customer gets from us. What we are looking for • Comfort with a CRM and simple reports. • Excellent communication and follow-through. • Two or more years in customer success, account management or service. Nice to have • Experience with shrink and waste. • Ability to explain technical topics simply. Working arrangement • Contract for six months, with clear deliverables from the first week. • On site in Austin. • We will tell you what to expect at each step of the hiring process.