Customer Success Manager - onboarding (Atlanta, GA)

Nova Quill Banking Services is looking for a Customer Success Manager. The job centres on onboarding for fraud alerts, and it would suit someone who likes steady, practical work. You would join a small organisation of about 39 people based in Atlanta. What you will do • Record feedback and help shape what we improve next. • Coordinate with support, billing and operations on fraud alerts issues. • Prepare simple reviews showing what the customer gets from us. • Check in regularly, listen for problems and fix them quickly. • Look after a portfolio of customer accounts from setup through renewal. What we are looking for • Comfort with a CRM and simple reports. • Two or more years in customer success, account management or service. • Excellent communication and follow-through. Nice to have • Experience with account openings. • Ability to explain technical topics simply. Working arrangement • Part-time, about 24 hours a week, spread across three days. • On site in Atlanta. • We reply to every applicant.