Customer Success Manager - onboarding (Atlanta, GA)

Amberfield Quarry Telecom Group builds and runs fibre and wireless networks in the Atlanta area, and we need a Customer Success Manager to lead our onboarding. You would work closely with colleagues in operations, support and management. What you will do • Coordinate with support, billing and operations on billing accounts issues. • Look after a portfolio of customer accounts from setup through renewal. • Prepare simple reviews showing what the customer gets from us. • Record feedback and help shape what we improve next. • Check in regularly, listen for problems and fix them quickly. What we are looking for • Two or more years in customer success, account management or service. • Comfort with a CRM and simple reports. • Excellent communication and follow-through. Nice to have • Experience with field visits. • Ability to explain technical topics simply. Working arrangement • Part-time, about 28 hours a week, with flexible days. • On site in Atlanta. • We will tell you what to expect at each step of the hiring process.