Customer Success Manager - onboarding (Anchorage, AK)

Summit Willow Staffing is a Anchorage staffing firm for warehouse, office and healthcare roles. We are hiring a Customer Success Manager to take on onboarding. You would work closely with colleagues in operations, support and management. What you will do • Prepare simple reviews showing what the customer gets from us. • Coordinate with support, billing and operations on onboarding issues. • Record feedback and help shape what we improve next. • Look after a portfolio of customer accounts from setup through renewal. • Check in regularly, listen for problems and fix them quickly. What we are looking for • Comfort with a CRM and simple reports. • Excellent communication and follow-through. • Two or more years in customer success, account management or service. Nice to have • Experience with candidate screening. • Ability to explain technical topics simply. Working arrangement • Part-time, about 16 hours a week, afternoons. • On site in Anchorage. • We will tell you what to expect at each step of the hiring process.