Customer Success Manager - escalation handling (Wichita, KS)

Redstone Bright Insurance sells home, auto and small-business insurance in Wichita. We are hiring a Customer Success Manager to take on escalation handling. You would work closely with colleagues in operations, support and management. What you will do • Coordinate with support, billing and operations on policy renewals issues. • Check in regularly, listen for problems and fix them quickly. • Record feedback and help shape what we improve next. • Prepare simple reviews showing what the customer gets from us. • Look after a portfolio of customer accounts from setup through renewal. What we are looking for • Two or more years in customer success, account management or service. • Comfort with a CRM and simple reports. • Excellent communication and follow-through. Nice to have • Ability to explain technical topics simply. • Experience with customer complaints. Working arrangement • Contract for three months, with clear deliverables from the first week. • On site in Wichita. • We will tell you what to expect at each step of the hiring process.