Customer Success Manager - escalation handling (Wichita, KS)

Northwind Ivory Banking Services provides everyday banking and small-business lending around Wichita, and we need a Customer Success Manager to lead our escalation handling. We keep decisions close to customers and expect people to explain things plainly. What you will do • Record feedback and help shape what we improve next. • Prepare simple reviews showing what the customer gets from us. • Check in regularly, listen for problems and fix them quickly. • Look after a portfolio of customer accounts from setup through renewal. • Coordinate with support, billing and operations on account openings issues. What we are looking for • Excellent communication and follow-through. • Two or more years in customer success, account management or service. • Comfort with a CRM and simple reports. Nice to have • Ability to explain technical topics simply. • Experience with loan files. Working arrangement • Contract for three months, with clear deliverables from the first week. • On site in Wichita, with some flexibility after the first few months. • We will tell you what to expect at each step of the hiring process.