Customer Success Manager - escalation handling (Wichita, KS)

We are growing our team at Bluepeak River Financial Group and adding a Customer Success Manager whose main responsibility will be escalation handling. You would work closely with colleagues in operations, support and management. What you will do • Prepare simple reviews showing what the customer gets from us. • Check in regularly, listen for problems and fix them quickly. • Record feedback and help shape what we improve next. • Look after a portfolio of customer accounts from setup through renewal. • Coordinate with support, billing and operations on customer onboarding issues. What we are looking for • Excellent communication and follow-through. • Two or more years in customer success, account management or service. • Comfort with a CRM and simple reports. Nice to have • Ability to explain technical topics simply. • Experience with loan applications. Working arrangement • Part-time, about 20 hours a week, mornings. • On site in Wichita. • We reply to every applicant.