Customer Success Manager - escalation handling (Wichita, KS)

Highbridge Energy is an energy provider in Wichita focused on reliable service and fair billing. We are hiring a Customer Success Manager to take on escalation handling. Reliability is the job, and people here take pride in answering the phone at 3 a.m. when needed. What you will do • Record feedback and help shape what we improve next. • Look after a portfolio of customer accounts from setup through renewal. • Coordinate with support, billing and operations on meter readings issues. • Prepare simple reviews showing what the customer gets from us. • Check in regularly, listen for problems and fix them quickly. What we are looking for • Excellent communication and follow-through. • Two or more years in customer success, account management or service. • Comfort with a CRM and simple reports. Nice to have • Experience with outage response. • Ability to explain technical topics simply. Working arrangement • Full-time, on a regular day shift. • On site in Wichita. • Applications are reviewed on a rolling basis.