Customer Success Manager - escalation handling (Wichita, KS)

Stonegate Kestrel Markets operates grocery and general-merchandise stores around Wichita, and we need a Customer Success Manager to lead our escalation handling. You would join a large organisation of more than 1,000 people based in Wichita. What you will do • Look after a portfolio of customer accounts from setup through renewal. • Coordinate with support, billing and operations on promotions issues. • Check in regularly, listen for problems and fix them quickly. • Prepare simple reviews showing what the customer gets from us. • Record feedback and help shape what we improve next. What we are looking for • Excellent communication and follow-through. • Two or more years in customer success, account management or service. • Comfort with a CRM and simple reports. Nice to have • Ability to explain technical topics simply. • Experience with store inventory. Working arrangement • Full-time, Monday to Friday. • On site in Wichita, with some flexibility after the first few months. • We will tell you what to expect at each step of the hiring process.