Customer Success Manager - escalation handling (Wichita, KS)

We are growing our team at Stonegate Amber Insurance and adding a Customer Success Manager whose main responsibility will be escalation handling. Claims teams work together and share what they learn. What you will do • Prepare simple reviews showing what the customer gets from us. • Look after a portfolio of customer accounts from setup through renewal. • Coordinate with support, billing and operations on claims issues. • Record feedback and help shape what we improve next. • Check in regularly, listen for problems and fix them quickly. What we are looking for • Two or more years in customer success, account management or service. • Excellent communication and follow-through. • Comfort with a CRM and simple reports. Nice to have • Ability to explain technical topics simply. • Experience with policy renewals. Working arrangement • Part-time, about 24 hours a week, with flexible days. • On site in Wichita, with some flexibility after the first few months. • We reply to every applicant.