Customer Success Manager - escalation handling (Tucson, AZ)

Harborlight Beacon Markets is looking for a Customer Success Manager. The job centres on escalation handling for store inventory, and it would suit someone who likes steady, practical work. You would work closely with colleagues in operations, support and management. What you will do • Look after a portfolio of customer accounts from setup through renewal. • Check in regularly, listen for problems and fix them quickly. • Prepare simple reviews showing what the customer gets from us. • Coordinate with support, billing and operations on store inventory issues. • Record feedback and help shape what we improve next. What we are looking for • Excellent communication and follow-through. • Two or more years in customer success, account management or service. • Comfort with a CRM and simple reports. Nice to have • Ability to explain technical topics simply. • Experience with online orders. Working arrangement • Full-time, Monday to Friday. • On site in Tucson. • We will tell you what to expect at each step of the hiring process.