Customer Success Manager - escalation handling (Toledo, OH)

Harborlight Clear Energy delivers power and gas plans across the Toledo region, and we need a Customer Success Manager to lead our escalation handling. Safety comes first on every shift. What you will do • Look after a portfolio of customer accounts from setup through renewal. • Check in regularly, listen for problems and fix them quickly. • Coordinate with support, billing and operations on billing disputes issues. • Record feedback and help shape what we improve next. • Prepare simple reviews showing what the customer gets from us. What we are looking for • Two or more years in customer success, account management or service. • Comfort with a CRM and simple reports. • Excellent communication and follow-through. Nice to have • Ability to explain technical topics simply. • Experience with usage data. Working arrangement • Contract for four months, with a review at the end and a chance of extension. • On site in Toledo. • We will tell you what to expect at each step of the hiring process.