Customer Success Manager - escalation handling (Tampa, FL)

Stonegate Linden Telecom builds and runs fibre and wireless networks in the Tampa area, and we need a Customer Success Manager to lead our escalation handling. You would work closely with colleagues in operations, support and management. What you will do • Check in regularly, listen for problems and fix them quickly. • Record feedback and help shape what we improve next. • Look after a portfolio of customer accounts from setup through renewal. • Prepare simple reviews showing what the customer gets from us. • Coordinate with support, billing and operations on customer tickets issues. What we are looking for • Excellent communication and follow-through. • Two or more years in customer success, account management or service. • Comfort with a CRM and simple reports. Nice to have • Experience with billing accounts. • Ability to explain technical topics simply. Working arrangement • Full-time, Monday to Friday. • On site in Tampa. • We reply to every applicant.