Customer Success Manager - escalation handling (Tampa, FL)

We are growing our team at Cedar Forge Energy and adding a Customer Success Manager whose main responsibility will be escalation handling. Safety comes first on every shift. What you will do • Coordinate with support, billing and operations on billing disputes issues. • Prepare simple reviews showing what the customer gets from us. • Record feedback and help shape what we improve next. • Look after a portfolio of customer accounts from setup through renewal. • Check in regularly, listen for problems and fix them quickly. What we are looking for • Comfort with a CRM and simple reports. • Excellent communication and follow-through. • Two or more years in customer success, account management or service. Nice to have • Ability to explain technical topics simply. • Experience with hardship programmes. Working arrangement • Contract for eight months, with the possibility of becoming permanent. • On site in Tampa. • We will tell you what to expect at each step of the hiring process.