Customer Success Manager - escalation handling (St. Louis, MO)

Stonegate Yarrow Banking Services is looking for a Customer Success Manager. The job centres on escalation handling for loan files, and it would suit someone who likes steady, practical work. You would work closely with colleagues in operations, support and management. What you will do • Coordinate with support, billing and operations on loan files issues. • Prepare simple reviews showing what the customer gets from us. • Record feedback and help shape what we improve next. • Look after a portfolio of customer accounts from setup through renewal. • Check in regularly, listen for problems and fix them quickly. What we are looking for • Comfort with a CRM and simple reports. • Two or more years in customer success, account management or service. • Excellent communication and follow-through. Nice to have • Experience with fraud alerts. • Ability to explain technical topics simply. Working arrangement • Full-time, with a steady weekday schedule. • On site in St. Louis. • We will tell you what to expect at each step of the hiring process.