Customer Success Manager - escalation handling (St. Louis, MO)

Amberfield Fern Banking Services is a community-focused bank in St. Louis serving households and small businesses. We are hiring a Customer Success Manager to take on escalation handling. You would join a small organisation of about 29 people based in St. Louis. What you will do • Check in regularly, listen for problems and fix them quickly. • Record feedback and help shape what we improve next. • Coordinate with support, billing and operations on deposit accounts issues. • Look after a portfolio of customer accounts from setup through renewal. • Prepare simple reviews showing what the customer gets from us. What we are looking for • Excellent communication and follow-through. • Two or more years in customer success, account management or service. • Comfort with a CRM and simple reports. Nice to have • Ability to explain technical topics simply. • Experience with fraud alerts. Working arrangement • Contract for four months, with the possibility of becoming permanent. • On site in St. Louis. • Applications are reviewed on a rolling basis.