Customer Success Manager - escalation handling (St. Louis, MO)

We are growing our team at Foxglove Cedar Banking Services Group and adding a Customer Success Manager whose main responsibility will be escalation handling. We keep decisions close to customers and expect people to explain things plainly. What you will do • Prepare simple reviews showing what the customer gets from us. • Check in regularly, listen for problems and fix them quickly. • Look after a portfolio of customer accounts from setup through renewal. • Record feedback and help shape what we improve next. • Coordinate with support, billing and operations on deposit accounts issues. What we are looking for • Comfort with a CRM and simple reports. • Excellent communication and follow-through. • Two or more years in customer success, account management or service. Nice to have • Experience with loan files. • Ability to explain technical topics simply. Working arrangement • Part-time, about 24 hours a week, mornings. • On site in St. Louis. • We reply to every applicant.