Customer Success Manager - escalation handling (Spokane, WA)

Amberfield Harbor Banking Services is a regional lender in Spokane with branches and a growing mobile service, and we need a Customer Success Manager to lead our escalation handling. You would work closely with colleagues in operations, support and management. What you will do • Coordinate with support, billing and operations on deposit accounts issues. • Prepare simple reviews showing what the customer gets from us. • Look after a portfolio of customer accounts from setup through renewal. • Check in regularly, listen for problems and fix them quickly. • Record feedback and help shape what we improve next. What we are looking for • Excellent communication and follow-through. • Comfort with a CRM and simple reports. • Two or more years in customer success, account management or service. Nice to have • Experience with account openings. • Ability to explain technical topics simply. Working arrangement • Contract for four months, with the possibility of becoming permanent. • On site in Spokane. • Applications are reviewed on a rolling basis.