Customer Success Manager - escalation handling (Spokane, WA)

Stonegate Glen Energy delivers power and gas plans across the Spokane region, and we need a Customer Success Manager to lead our escalation handling. You would work closely with colleagues in operations, support and management. What you will do • Prepare simple reviews showing what the customer gets from us. • Record feedback and help shape what we improve next. • Check in regularly, listen for problems and fix them quickly. • Look after a portfolio of customer accounts from setup through renewal. • Coordinate with support, billing and operations on usage data issues. What we are looking for • Two or more years in customer success, account management or service. • Excellent communication and follow-through. • Comfort with a CRM and simple reports. Nice to have • Experience with hardship programmes. • Ability to explain technical topics simply. Working arrangement • Full-time, Monday to Friday. • On site in Spokane. • Applications are reviewed on a rolling basis.