Customer Success Manager - escalation handling (Spokane, WA)

Silverline Amber Insurance sells home, auto and small-business insurance in Spokane. We are hiring a Customer Success Manager to take on escalation handling. You would join a small organisation of about 35 people based in Spokane. What you will do • Coordinate with support, billing and operations on customer complaints issues. • Prepare simple reviews showing what the customer gets from us. • Look after a portfolio of customer accounts from setup through renewal. • Check in regularly, listen for problems and fix them quickly. • Record feedback and help shape what we improve next. What we are looking for • Two or more years in customer success, account management or service. • Comfort with a CRM and simple reports. • Excellent communication and follow-through. Nice to have • Experience with policy renewals. • Ability to explain technical topics simply. Working arrangement • Contract for twelve months, with the possibility of becoming permanent. • On site in Spokane. • We reply to every applicant.