Customer Success Manager - escalation handling (Spokane, WA)

Fernwood Keystone Telecom is a telecommunications provider in Spokane focused on reliable home and business connections, and we need a Customer Success Manager to lead our escalation handling. You would join a small organisation of about 34 people based in Spokane. What you will do • Coordinate with support, billing and operations on network equipment issues. • Check in regularly, listen for problems and fix them quickly. • Record feedback and help shape what we improve next. • Prepare simple reviews showing what the customer gets from us. • Look after a portfolio of customer accounts from setup through renewal. What we are looking for • Two or more years in customer success, account management or service. • Excellent communication and follow-through. • Comfort with a CRM and simple reports. Nice to have • Experience with service installations. • Ability to explain technical topics simply. Working arrangement • Full-time, with a steady weekday schedule. • On site in Spokane. • We will tell you what to expect at each step of the hiring process.