Customer Success Manager - escalation handling (Seattle, WA)

Lumen Sable Financial Group is looking for a Customer Success Manager. The job centres on escalation handling for payment disputes, and it would suit someone who likes steady, practical work. You would join a small organisation of about 39 people based in Seattle. What you will do • Coordinate with support, billing and operations on payment disputes issues. • Look after a portfolio of customer accounts from setup through renewal. • Check in regularly, listen for problems and fix them quickly. • Prepare simple reviews showing what the customer gets from us. • Record feedback and help shape what we improve next. What we are looking for • Comfort with a CRM and simple reports. • Excellent communication and follow-through. • Two or more years in customer success, account management or service. Nice to have • Experience with regulatory reports. • Ability to explain technical topics simply. Working arrangement • Contract for nine months, with the possibility of becoming permanent. • On site in Seattle, with some flexibility after the first few months. • We will tell you what to expect at each step of the hiring process.