Customer Success Manager - escalation handling (Savannah, GA)

Summit Bridge Energy is an energy provider in Savannah focused on reliable service and fair billing. We are hiring a Customer Success Manager to take on escalation handling. We work closely with regulators and communities. What you will do • Check in regularly, listen for problems and fix them quickly. • Record feedback and help shape what we improve next. • Look after a portfolio of customer accounts from setup through renewal. • Coordinate with support, billing and operations on meter readings issues. • Prepare simple reviews showing what the customer gets from us. What we are looking for • Two or more years in customer success, account management or service. • Excellent communication and follow-through. • Comfort with a CRM and simple reports. Nice to have • Ability to explain technical topics simply. • Experience with hardship programmes. Working arrangement • Part-time, about 16 hours a week, spread across three days. • On site in Savannah. • We reply to every applicant.