Customer Success Manager - escalation handling (San Jose, CA)

Summit Amber Staffing connects candidates and employers across the San Jose region, and we need a Customer Success Manager to lead our escalation handling. We are in the people business and act like it. What you will do • Record feedback and help shape what we improve next. • Check in regularly, listen for problems and fix them quickly. • Coordinate with support, billing and operations on temp assignments issues. • Prepare simple reviews showing what the customer gets from us. • Look after a portfolio of customer accounts from setup through renewal. What we are looking for • Excellent communication and follow-through. • Comfort with a CRM and simple reports. • Two or more years in customer success, account management or service. Nice to have • Ability to explain technical topics simply. • Experience with retention. Working arrangement • Part-time, about 20 hours a week, spread across three days. • On site in San Jose. • We reply to every applicant.