Customer Success Manager - escalation handling (San Jose, CA)

Bright Bridge Energy delivers power and gas plans across the San Jose region, and we need a Customer Success Manager to lead our escalation handling. You would work closely with colleagues in operations, support and management. What you will do • Prepare simple reviews showing what the customer gets from us. • Record feedback and help shape what we improve next. • Coordinate with support, billing and operations on meter readings issues. • Check in regularly, listen for problems and fix them quickly. • Look after a portfolio of customer accounts from setup through renewal. What we are looking for • Excellent communication and follow-through. • Comfort with a CRM and simple reports. • Two or more years in customer success, account management or service. Nice to have • Ability to explain technical topics simply. • Experience with hardship programmes. Working arrangement • Part-time, about 24 hours a week, with flexible days. • On site in San Jose. • We will tell you what to expect at each step of the hiring process.