Customer Success Manager - escalation handling (San Jose, CA)

We are growing our team at Stonegate Staffing and adding a Customer Success Manager whose main responsibility will be escalation handling. We are in the people business and act like it. What you will do • Look after a portfolio of customer accounts from setup through renewal. • Prepare simple reviews showing what the customer gets from us. • Check in regularly, listen for problems and fix them quickly. • Record feedback and help shape what we improve next. • Coordinate with support, billing and operations on timekeeping issues. What we are looking for • Two or more years in customer success, account management or service. • Comfort with a CRM and simple reports. • Excellent communication and follow-through. Nice to have • Ability to explain technical topics simply. • Experience with candidate screening. Working arrangement • Part-time, about 24 hours a week, spread across three days. • On site in San Jose. • We will tell you what to expect at each step of the hiring process.