Customer Success Manager - escalation handling (San Diego, CA)

Northwind Orchard Telecom is looking for a Customer Success Manager. The job centres on escalation handling for billing accounts, and it would suit someone who likes steady, practical work. You would join a large organisation of more than 1,000 people based in San Diego. What you will do • Record feedback and help shape what we improve next. • Prepare simple reviews showing what the customer gets from us. • Look after a portfolio of customer accounts from setup through renewal. • Coordinate with support, billing and operations on billing accounts issues. • Check in regularly, listen for problems and fix them quickly. What we are looking for • Excellent communication and follow-through. • Comfort with a CRM and simple reports. • Two or more years in customer success, account management or service. Nice to have • Ability to explain technical topics simply. • Experience with outage reports. Working arrangement • Part-time, about 20 hours a week, mornings. • On site in San Diego. • We will tell you what to expect at each step of the hiring process.