Customer Success Manager - escalation handling (San Diego, CA)

Stonegate Quill Banking Services is looking for a Customer Success Manager. The job centres on escalation handling for deposit accounts, and it would suit someone who likes steady, practical work. Most people here started in a branch and stayed. What you will do • Check in regularly, listen for problems and fix them quickly. • Prepare simple reviews showing what the customer gets from us. • Coordinate with support, billing and operations on deposit accounts issues. • Look after a portfolio of customer accounts from setup through renewal. • Record feedback and help shape what we improve next. What we are looking for • Two or more years in customer success, account management or service. • Comfort with a CRM and simple reports. • Excellent communication and follow-through. Nice to have • Experience with account openings. • Ability to explain technical topics simply. Working arrangement • Full-time, Monday to Friday. • On site in San Diego. • We will tell you what to expect at each step of the hiring process.