Customer Success Manager - escalation handling (Salt Lake City, UT)

Greenridge Harbor Telecom builds and runs fibre and wireless networks in the Salt Lake City area, and we need a Customer Success Manager to lead our escalation handling. We keep people connected and take outages personally. What you will do • Prepare simple reviews showing what the customer gets from us. • Look after a portfolio of customer accounts from setup through renewal. • Record feedback and help shape what we improve next. • Coordinate with support, billing and operations on outage reports issues. • Check in regularly, listen for problems and fix them quickly. What we are looking for • Two or more years in customer success, account management or service. • Comfort with a CRM and simple reports. • Excellent communication and follow-through. Nice to have • Experience with field visits. • Ability to explain technical topics simply. Working arrangement • Part-time, about 20 hours a week, mornings. • On site in Salt Lake City. • We will tell you what to expect at each step of the hiring process.