Customer Success Manager - escalation handling (Sacramento, CA)

Cedar Quarry Energy is looking for a Customer Success Manager. The job centres on escalation handling for outage response, and it would suit someone who likes steady, practical work. You would join a large organisation of about 576 people based in Sacramento. What you will do • Record feedback and help shape what we improve next. • Look after a portfolio of customer accounts from setup through renewal. • Check in regularly, listen for problems and fix them quickly. • Prepare simple reviews showing what the customer gets from us. • Coordinate with support, billing and operations on outage response issues. What we are looking for • Excellent communication and follow-through. • Comfort with a CRM and simple reports. • Two or more years in customer success, account management or service. Nice to have • Experience with meter readings. • Ability to explain technical topics simply. Working arrangement • Part-time, about 28 hours a week, spread across three days. • On site in Sacramento. • We will tell you what to expect at each step of the hiring process.