Customer Success Manager - escalation handling (Sacramento, CA)

Redstone Keystone Energy is looking for a Customer Success Manager. The job centres on escalation handling for outage response, and it would suit someone who likes steady, practical work. You would join a small organisation of about 110 people based in Sacramento. What you will do • Prepare simple reviews showing what the customer gets from us. • Record feedback and help shape what we improve next. • Look after a portfolio of customer accounts from setup through renewal. • Check in regularly, listen for problems and fix them quickly. • Coordinate with support, billing and operations on outage response issues. What we are looking for • Two or more years in customer success, account management or service. • Comfort with a CRM and simple reports. • Excellent communication and follow-through. Nice to have • Ability to explain technical topics simply. • Experience with hardship programmes. Working arrangement • Part-time, about 20 hours a week, afternoons. • On site in Sacramento. • We reply to every applicant.