Customer Success Manager - escalation handling (Sacramento, CA)

Stonegate Quill Energy supplies electricity and gas to homes and businesses around Sacramento. We are hiring a Customer Success Manager to take on escalation handling. You would join a large organisation of about 532 people based in Sacramento. What you will do • Record feedback and help shape what we improve next. • Check in regularly, listen for problems and fix them quickly. • Look after a portfolio of customer accounts from setup through renewal. • Prepare simple reviews showing what the customer gets from us. • Coordinate with support, billing and operations on meter readings issues. What we are looking for • Excellent communication and follow-through. • Comfort with a CRM and simple reports. • Two or more years in customer success, account management or service. Nice to have • Experience with billing disputes. • Ability to explain technical topics simply. Working arrangement • Part-time, about 24 hours a week, spread across three days. • On site in Sacramento, with some flexibility after the first few months. • We reply to every applicant.