Customer Success Manager - escalation handling (Sacramento, CA)

We are growing our team at Lumen Basin Telecom and adding a Customer Success Manager whose main responsibility will be escalation handling. You would work closely with colleagues in operations, support and management. What you will do • Coordinate with support, billing and operations on service installations issues. • Look after a portfolio of customer accounts from setup through renewal. • Prepare simple reviews showing what the customer gets from us. • Record feedback and help shape what we improve next. • Check in regularly, listen for problems and fix them quickly. What we are looking for • Excellent communication and follow-through. • Comfort with a CRM and simple reports. • Two or more years in customer success, account management or service. Nice to have • Ability to explain technical topics simply. • Experience with customer tickets. Working arrangement • Part-time, about 24 hours a week, with flexible days. • On site in Sacramento, with some flexibility after the first few months. • We reply to every applicant.