Customer Success Manager - escalation handling (Sacramento, CA)

We are growing our team at Cedar Harbor Telecom and adding a Customer Success Manager whose main responsibility will be escalation handling. You would work closely with colleagues in operations, support and management. What you will do • Look after a portfolio of customer accounts from setup through renewal. • Coordinate with support, billing and operations on billing accounts issues. • Record feedback and help shape what we improve next. • Check in regularly, listen for problems and fix them quickly. • Prepare simple reviews showing what the customer gets from us. What we are looking for • Two or more years in customer success, account management or service. • Comfort with a CRM and simple reports. • Excellent communication and follow-through. Nice to have • Experience with outage reports. • Ability to explain technical topics simply. Working arrangement • Full-time, with a steady weekday schedule. • On site in Sacramento. • We reply to every applicant.