Customer Success Manager - escalation handling (Sacramento, CA)

Lumen Stone Telecom provides broadband and phone service around Sacramento, and we need a Customer Success Manager to lead our escalation handling. You would join a large organisation of more than 1,000 people based in Sacramento. What you will do • Record feedback and help shape what we improve next. • Check in regularly, listen for problems and fix them quickly. • Prepare simple reviews showing what the customer gets from us. • Look after a portfolio of customer accounts from setup through renewal. • Coordinate with support, billing and operations on service installations issues. What we are looking for • Two or more years in customer success, account management or service. • Comfort with a CRM and simple reports. • Excellent communication and follow-through. Nice to have • Experience with network equipment. • Ability to explain technical topics simply. Working arrangement • Part-time, about 16 hours a week, afternoons. • On site in Sacramento, with some flexibility after the first few months. • We will tell you what to expect at each step of the hiring process.