Customer Success Manager - escalation handling (Rochester, NY)

We are growing our team at Lumen Lakeside Telecom Group and adding a Customer Success Manager whose main responsibility will be escalation handling. We invest in training. What you will do • Prepare simple reviews showing what the customer gets from us. • Check in regularly, listen for problems and fix them quickly. • Coordinate with support, billing and operations on field visits issues. • Look after a portfolio of customer accounts from setup through renewal. • Record feedback and help shape what we improve next. What we are looking for • Excellent communication and follow-through. • Comfort with a CRM and simple reports. • Two or more years in customer success, account management or service. Nice to have • Experience with network equipment. • Ability to explain technical topics simply. Working arrangement • Full-time, Monday to Friday. • On site in Rochester. • We reply to every applicant.